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Frequently Asked Questions

Please call (800) 342-4442 or email sandra@pacificcombustion.com to report shortages, breakage or discrepancies in your order within 10 days of receipt of your order. Do not discard broken items prior to speaking with our returns department. Pictures may be required of broken/damaged items to improve packaging and shipping methods.

You have 10 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuers policies.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost or return shipping will be deducted from your refund.

We are open Monday through Friday from 8:00AM to 4:00PM PST.

We are closed Saturdays and Sundays.